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Refund Policy

Refund Policy 

We strive to provide you with an exceptional experience and the best events to enjoy. However, we understand that unforeseen circumstances can arise, requiring the need for a refund. Below are the conditions under which we offer refunds and the procedures to follow.

Conditions for Refund
1. Event Cancellation:
  • If an event you have purchased a ticket for is canceled, you are eligible for a full refund of the ticket price.
  • In case of event cancellation, you will be notified via the contact details provided at the time of purchase. We will initiate the refund process automatically, and you do not need to take any additional steps.
2. Fraudulent Payment:
  • If you believe that a payment made on our platform was fraudulent, you are eligible for a refund.
  • To report a fraudulent payment, please contact our customer support team immediately with the details of the transaction. Our team will investigate the claim, and upon verification, we will process a full refund.
Refund Process
1.  Refund Timeline:
  • Refunds are processed within 14 days from the date of confirmation of the event cancellation or the verification of the fraudulent payment report.
2. Notification of Refund:

Once your refund has been processed, you will receive a confirmation email. This email will include details of the refunded amount and the transaction reference number.

3. Mode of Refund:
  • Refunds will be credited back to the original payment method used at the time of purchase. If you use a credit card, the refund will be credited to that credit card. If you use a digital wallet or bank transfer, the refund will be processed to the same account.
How to Apply for a Refund

1. For Event Cancellation:
  • As mentioned, refunds for event cancellations are processed automatically. However, if you have not received your refund within 14 days of the cancellation notice, please contact our customer support team with your order number and event details for assistance.
2. For Fraudulent Payment:
  • Contact our customer support team immediately if you suspect a payment was made fraudulently.
  • Provide the transaction details, including the order number, date of purchase, and any relevant information that will help our team investigate the claim.
  • Our team will conduct a thorough investigation and keep you informed throughout the process. Once the claim is verified, we will process the refund within 14 days.
Customer Support

If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact our customer support team. We are here to help you and ensure your seamless and satisfactory experience with our platform.

Kindly visit our contact us page for details. 

Additional Information

• Refunds are issued for the ticket price only. Any service fees, delivery charges, or other associated costs are non-refundable.

• In the event of a partial cancellation (e.g., specific dates or shows being canceled within a larger event), refunds will only be issued for the affected portion of the ticket.

• Please retain all tickets and purchase confirmations until the refund process is complete.
Thank you for choosing Highlywelcome. We appreciate your business and look forward to serving you in the future.